Facility Management & Aftercare hero

Facility Management

Aftercare Should Not Be an Afterthought

Hammer has a dedicated team of experts in soft and hard services focused on maintaining your commercial space's most valuable assets—from MEP systems to everyday cleanliness.

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< 2 Hours Emergency Response Time

< 2 Hours

Emergency Response Time

98%

Systems Uptime

500+

Properties Under Management

24/7

Support Availability

Facility Management

Uptime, cleanliness, and compliance—delivered by one accountable team.

From MEP and HVAC to daily housekeeping, we plan preventive maintenance, respond 24/7, and report with transparency. Assets are tracked, tasks are sequenced, and SLAs are visible in plain language.

Hard Services

MEP systems, HVAC, electrical, plumbing, fire safety, and structural maintenance.

Soft Services

Cleaning, waste management, security, reception, pest control, and hygiene services.

Pool & Landscape Maintenance

Chemical balancing, filtration, equipment servicing, irrigation, and seasonal planting.

Emergency Response

24/7 rapid deployment for critical issues, system failures, and urgent repairs.

Preventive Maintenance

Scheduled inspections, testing, and servicing to prevent costly breakdowns.

Quality & Reporting

Digital checklists, photo documentation, and performance metrics for transparency.

Delivery

Fixed milestones. Transparent weekly cadence.

01

Site Assessment

Comprehensive audit of systems, staffing needs, and service frequency requirements.

02

Custom Plan

Tailored maintenance schedule, SLA definition, and cost breakdown with transparent pricing.

03

Scheduled Service

Trained teams execute daily, weekly, and monthly tasks with minimal disruption.

04

Quality Checks

Supervisors conduct inspections, photo documentation, and performance reviews.

05

Reporting & Optimization

Monthly reports, service logs, and continuous improvement recommendations.

FAQs

Practical questions we get a lot

01
What's included in your facility management services?
We provide comprehensive hard services (MEP, HVAC, electrical, plumbing, fire safety) and soft services (cleaning, waste management, security, pest control). Pool and landscape maintenance are also available as add-ons or standalone services.
02
How quickly do you respond to emergencies?
Our 24/7 emergency response team deploys within 2 hours for critical issues like MEP failures, flooding, electrical outages, or safety hazards. We maintain standby crews and stock commonly needed parts to minimize downtime.
03
Do you handle permits and compliance inspections?
Yes. We coordinate civil defense inspections, health & safety audits, and authority compliance. Our team prepares documentation, schedules visits, and ensures your facility meets all regulatory requirements.
04
Can I customize the service frequency?
Absolutely. We tailor schedules to your needs—daily cleaning, weekly HVAC checks, monthly pool servicing, or quarterly deep maintenance. You only pay for what you need.
05
How do you ensure quality and accountability?
Every service includes digital checklists, photo documentation, and timestamped logs. Supervisors conduct quality inspections, and you receive monthly performance reports with metrics, issues resolved, and improvement recommendations.
06
What happens if a technician is unavailable?
We maintain backup staffing and cross-train teams to ensure continuity. If a scheduled technician is unavailable, a qualified replacement is deployed. For specialized tasks (e.g., pool chemistry), we have certified alternates on standby.

Insights

Insights

Guides on PPM, energy optimization and compliance for Dubai facilities.

Soft Services 3 min read

Cleanliness that clients notice

High-touch points, smart scheduling and visible standards raise satisfaction scores.

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Operations 4 min read

PPM vs. Reactive: why uptime wins

Preventive maintenance reduces failures, extends asset life and cuts total cost of ownership.

Read article
Operations 7 min read

From Chaos to Control: Why CMMS + Single-Vendor Facility Management Outperforms Ad-Hoc Repairs

How CMMS + one accountable vendor delivers reliability, SLAs, real reporting, and fewer call-outs—outperforming ad-hoc maintenance.

Read article
Pools 7 min read

Pool Care in Dubai: A Year-Round Guide to Crystal-Clear Water, Compliance & Safety

Dubai-specific pool care: chemistry targets, DE/sand filters, safety/compliance, and energy-smart operation for villas and facilities.

Read article

Ready to plan your landscape?

We’ll map scope, timeline and budget—then craft something enduring.

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Hammer Group