Facility Management & Aftercare hero

Facility Management

Aftercare Should Not Be an Afterthought

Hammer’s dedicated experts deliver integrated facilities management - covering soft and hard services from daily cleanliness to MEP systems - so your commercial space runs flawlessly.

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Facility Management

Uptime, cleanliness, and compliance—delivered by one accountable team.

From MEP and HVAC to daily housekeeping, we plan preventive maintenance, respond 24/7, and report with transparency. Assets are tracked, tasks are sequenced, and SLAs are visible in plain language.

Hard Services

MEP systems, HVAC, electrical, plumbing, fire safety, and structural maintenance.

Soft Services

Cleaning, waste management, security, reception, pest control, and hygiene services.

Pool & Landscape Maintenance

Chemical balancing, filtration, equipment servicing, irrigation, and seasonal planting.

Emergency Response

24/7 rapid deployment for critical issues, system failures, and urgent repairs.

Preventive Maintenance

Scheduled inspections, testing, and servicing to prevent costly breakdowns.

Quality & Reporting

CAFM system ticketing, documentation, checklists, analytics and consumption tracker for transparency

Facility Management

Facility management that protects every crafted detail

Luxury properties in Dubai rely on precise calibration—HVAC differentials across triple-height spaces, water features tuned to desert humidity, marble that needs the right pH to stay luminous. Hammer Group built many of those assets, so our facility team understands their tolerances better than anyone. We integrate hard and soft services under a single SLA: preventive MEP maintenance, rapid-response engineers, white-glove housekeeping, façade cleaning, pool and spa technicians, even landscape arborists who maintain the sculpted palms framing your driveway.

Our command centre tracks assets in real time using IoT sensors and CAFM software. That means air quality, chiller efficiency, lift performance, and irrigation volumes are benchmarked against manufacturer guidance. Alerts trigger predictive maintenance long before residents notice a fluctuation. Each visit is documented with photographic evidence, time stamps, and technician notes, pushed to an owner dashboard so governance teams and estate managers can audit any moment in the service history.

Developers and family offices entrust us with mixed-use towers, boutique hospitality assets, and private compounds because we operate as stewards, not just contractors. Budgets are transparent, spare-parts inventories are reconciled monthly, and we conduct quarterly strategic reviews that surface optimisation opportunities. Whether we built your property or inherited it, Hammer Group delivers the same precision: assets that perform flawlessly, residents who feel cared for, and ownership teams who enjoy peace of mind.

When every detail of a space has been tailored for impact, facility management should do more than keep the lights on—it should preserve the entire brand experience of the property. That’s the promise we commit to, day and night.

Delivery

Fixed milestones. Transparent weekly cadence.

Site Assessment

Comprehensive audit of systems, staffing needs, and service frequency requirements.

Custom Plan

Tailored maintenance schedule, SLA definition, and cost breakdown with transparent pricing.

Scheduled Service

Trained teams execute daily, weekly, and monthly tasks with minimal disruption.

Quality Checks

Supervisors conduct inspections, photo documentation, and performance reviews.

Reporting & Optimization

Monthly reports, service logs, and continuous improvement recommendations.

FAQs

Practical questions we get a lot

01
What's included in your facility management services?
We provide comprehensive hard services (MEP, HVAC, electrical, plumbing, fire safety) and soft services (cleaning, waste management, security, pest control). Pool and landscape maintenance are also available as add-ons or standalone services.
02
How quickly do you respond to emergencies?
Our 24/7 emergency response team deploys within 2 hours for critical issues like MEP failures, flooding, electrical outages, or safety hazards. We maintain standby crews and stock commonly needed parts to minimize downtime.
03
Do you handle permits and compliance inspections?
Yes. We coordinate civil defense inspections, health & safety audits, and authority compliance. Our team prepares documentation, schedules visits, and ensures your facility meets all regulatory requirements.
04
Can I customize the service frequency?
Absolutely. We tailor schedules to your needs—daily cleaning, weekly HVAC checks, monthly pool servicing, or quarterly deep maintenance. You only pay for what you need.
05
How do you ensure quality and accountability?
Every service includes digital checklists, photo documentation, and timestamped logs. Supervisors conduct quality inspections, and you receive monthly performance reports with metrics, issues resolved, and improvement recommendations.
06
What happens if a technician is unavailable?
We maintain backup staffing and cross-train teams to ensure continuity. If a scheduled technician is unavailable, a qualified replacement is deployed. For specialized tasks (e.g., pool chemistry), we have certified alternates on standby.

Need proactive facility management?

We’ll audit your assets, tune preventive schedules, and put 24/7 response on standby.

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HAMMER
GROUP
Transforming Spaces, Redefining Living
VILLAS | INTERIOR | LANDSCAPE | FACILITY
Hammer Group